STOREFRONT
| Bertschler, Patricia, Laurette Cocklin. TRUCE! Using Elder Mediation to Resolve Conflict among Families, Seniors, and Organizations. NCS Publishing, 2004. | |
| Bertschler, John and Patricia. Elder Mediation, A New Solution to Age-Old Problems. NCS Publishing, 2009 | |
| Bodine, Richard J., Donna K. Crawford, The Handbook of Conflict Resolution Education : A Guide to Building Quality Programs in Schools. National Institute for Dispute Resolution, San Francisco: Jossey-Bass, Inc. 1998. | |
| Bransom, Ph.D. Coping with Difficult People. Niles, IN: Nightingale-Conant Corp, Simon & Schuster Audio Publishing, 1986. | |
| Costantino, Cathy A., Christina Sickles Merchant. Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass, Inc., 1996. | |
| Crum, Thomas M. The MAGIC OF CONFLICT : TURNING A LIFE OF WORK INTO A WORK OF ART. New York: Simon & Schuster, Inc., 1987. | |
| Dawson, Roger. Secrets of Power Negotiating. Franklin Lakes, NJ: Career Press, Inc., 1999. | Fisher, Roger, William Ury, Bruce Patton, (2nd edition). Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Books, 1983, 1991 (2nd edition). |
| Gostick, Adrian, Dana Telford. The Integrity Advantage: How Taking the High Road Creates a Competitive Advantage in Business. Gibbs Smith Publisher, 2003. | |
| Harvard Business Review. The Art of Business Negotiation (Harvard Business Review Paperback Series). Boston: Harvard Business School Press, 1991. | Johnson, M.D., Spencer. "Yes" or "No": The Guide to Better Decisions. New York: HarperCollins Publishers, Inc., 1992. |
| Kheel, Theodore W., The Keys to Conflict Resolution 2 Ed: Proven Methods of Resolving Disputes Voluntarily. New York: Four Walls Eight Windows, 1999. | |
| Kindler, Ph.D., Herbert S., Managing Disagreement Constructively: Conflict Management in Organizations (Fifty Minute Series). Menlo Park, CA, Crisp Publications, Inc., 1988. | Kolb, Deborah M. and Associates. When Talk Works : Profiles of Mediators. San Francisco: Jossey Bass, Inc., 1994. |
| Kritek, Phyllis Beck. Negotiating at an Uneven Table : Developing Moral Courage in Resolving Our Conflicts. San Francisco: Jossey Bass, Inc., 1994. | |
| Pande, Pete, Larry Holpp. What Is Six Sigma? McGraw-Hill Trade, 2001. | |
| Peck, M.D., M. Scott. A World Waiting to Be Born : Civility Rediscovered. New York: Bantom Books, 1993. | Peck, M.D., M. Scott. PEOPLE OF THE LIE. New York: Simon & Schuster, Inc., 1983. |
| Steinberg, Leigh with Michael D'Orso. Winning With Integrity: Getting What You Want Without Selling Your Soul. New York: Villard Books, A Division of Random House, Inc. 1998. | |
| Ury, William. Getting Past No : Negotiating Your Way from Confrontation to Cooperation. New York: Bantam Books, 1993. |